Legal
Privacy Policy
Last updated: June 23, 2026Introduction
EcoSpark Facility Services is a local, family-owned commercial cleaning and facility services company based in Vancouver, British Columbia. This Privacy Policy explains how we collect, use, and protect your personal information when you contact us, use our website, or engage our services.
We handle personal information in accordance with British Columbia's Personal Information Protection Act (PIPA) and applicable Canadian federal privacy law.
What we collect
We may collect the following types of personal information:
- Contact details you provide: your name, email address, phone number, and the name of your company or building
- Property details you share when requesting a quote or service, such as the type, size, or location of your facility
- Messages and notes from conversations, forms, or booking requests
- Basic website usage data, such as pages visited and how you arrived at our site
How we collect it
We collect information in the following ways:
- Directly from you when you fill out a form, make a booking request, or contact us by phone or email
- Through our scheduling and booking tools when you arrange a walk-through or appointment
- Automatically through cookies and analytics tools when you use our website (see Cookies below)
How we use it
We use your personal information to:
- Respond to your enquiry or request
- Prepare and deliver quotes and proposals
- Schedule and carry out cleaning or facility services
- Follow up about your service or request
- Improve our website and understand how visitors use it
Cookies
Our website uses cookies, which are small text files stored on your device when you visit. We use cookies for:
- Essential function: making the site work properly
- Analytics: understanding how visitors use the site so we can improve it (for example, Google Analytics)
- Advertising measurement: helping us understand whether our advertising is reaching the right people
You can control or disable cookies at any time through your browser settings. Most browsers let you block or delete cookies under Settings or Preferences. Disabling certain cookies may affect how some parts of the site work.
Sharing your information
We only share personal information with service providers who help us run our business, such as our scheduling software, CRM tools, and analytics or advertising platforms. These providers are required to handle your information securely and only for the purposes we have described.
We may also disclose information if required to do so by law or a lawful authority.
Data retention and security
We keep personal information only as long as it is needed for the purposes described above, or as required by law. When it is no longer needed, we delete or anonymize it.
We take reasonable physical, electronic, and organizational steps to protect personal information from unauthorized access, use, or disclosure.
Your rights
Under British Columbia's PIPA, you have the right to:
- Request access to the personal information we hold about you
- Request a correction if the information is inaccurate or incomplete
- Withdraw consent to our collection or use of your information, subject to legal or contractual limitations
To make a request, please contact us using the details below. We will respond within 30 days.
Contact us
If you have questions about this Privacy Policy or how we handle your personal information, you can reach us at:
- Email: info@ecosparkcleaners.com
- Phone: 778 902 5500
- Mail: EcoSpark Facility Services, 2719 Main Street, Vancouver, BC V5T 3E9
Updates to this policy
We may update this Privacy Policy from time to time. When we do, we will post the revised version on this page with an updated date at the top. We encourage you to review this page periodically.